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Advanced Mediation Solutions


Online Conferencing Australia wide

Advanced Mediation Solutions are a private fee for service practice who provide professional Dispute Resolution Mediation services and Human Resources assistance to Townsville, Ayr, Homehill, Charters Towers, Ingham, Mt Isa, and Bowen.  

We provide two different types of mediation services.

We provide strategic human resource management and alternative dispute resolution processes via our W orkplace Assist program for employees and employers.  

Our workplace services can support a more productive and healthy work environment, which reduces:

  • Staff turn-over and the associated costs e.g. recruitment, training and development cycles
  • Staff absenteeism
  • Conflict
  • the instance of disciplinary action processes
  • Workplace incidents and associated costs
  • Joint liability for non compliance with legislation

Our Family Dispute Mediator's provide a private, confidential, and impartial mediation process which allows for separated parents to perform  Family Dispute Resolution Services  as required by the Family Law Legislation.  

Each Mediator holds accrediation with the Resolution Institute and are registered with the Attorney General's department.

Advanced Mediation Solutions are proud to be a member of the North Queensland Family Law Pathways Network working cooperatively with legal professionals to ensure the best outcomes for the families and children of North Queensland.

We are excited to announce our practice has now expanded our Family Dispute Resolution services offerring online conferencing services Australia Wide.

What is Dispute Resolution?

Dispute resolution are the processes by which disputes are brought to an end.

There are three ways disputes can be resolved:

  • a negotiated outcome, where the parties are able to come to an agreement by themselves, or
  • a mediated outcome, where the parties use an independent mediator to help them reach their own agreement, or
  • an arbitrated or adjudicated outcome, where an independent arbitrator or court determines how the dispute is to be resolved and makes a binding decision or order to this effect.

The first two methods allow for you have private and confidential discussions.  These mediation methods allow both parties to discuss and identify barriers and provide input to achieve a resolution.  You are actively participating and providing solutions and raising matters of concern without fear of being judged.  Mediation is less formal than court and also less confronting than arbitration.  Nothing you say in mediation can be held against you in a court unless the mediator is made aware of threats or allegations of harm to yourself or others, and allegations relating to child safety.

The mediator is an independent party who is qualified to perform mediation and is bound by Australian laws regarding ethics, qualifications, and operations.  They guide each party through the process and document the outcomes in an agreement.  

What are the benefits of dispute resolution?

The dispute resolution process can be tailor made to suit the dispute.  The court systems do not have this flexibility.

Privacy and confidentiality
Mediation processes and their outcomes remain private and confidential between the parties where as hearings and decisions of courts and tribunals are usually made public including detailed reasons for these decisions.  Where there is allegations of domestic violence, child abuse or neglect mediators are required by law to report these matters directly to the Department of Child Safety.  Where threats of self harm or violence against another person is identified mandatory reporting laws apply.

The dispute resolution process allows you and the other people involved to discuss the issues and come to an agreed outcome whereas a court or tribunal is appointed for you.  A decision-maker (such as a judge) will make decisions based on the law.

You and the other person involved can choose what issues to raise regarding your dispute however in a court process, you can only raise issues that are connected with your legal rights.

Costs of mediation
The dispute resolution processes are usually less expensive than other ways of resolving your dispute where as in court you will need the assistance of a lawyer.  Tribunals can be less expensive but can still involve hearings and legal costs if you are represented.

Maintaining and building relationships
The dispute resolution processes may help you and the other people involved to maintain and build on your current relationship.

Whether it is workplace dispute resolution or family dispute resolution   you have more control over the process and the outcome than if you decide to go to court.

Alternative Dispute Resolution Mediation Townsville, Hermit Park​

Workplace Conflict and Human Resources Assistance  Townsville Hermit Park​

Family Mediators Townsville, Hermit Park

Department of Justice &
​ Attorney-General